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Technician

—Services

Electrical services

Wiring, installation, fault finding and maintenance. Five categories that overlap at the edges rather than five sealed boxes.

01Overlap

How the five categories relate

The five categories describe overlapping kinds of activity rather than separate products. Troubleshooting finds out why something is wrong; what it finds is then put right under one of the others — a failed fitting is replaced (installation), a damaged cable is renewed (wiring), and a mixed list of small repairs becomes general electrical work.

Maintenance runs the other way: it looks at an installation that is still working, to catch problems before they become faults, and what it finds feeds the same categories. Installation and wiring meet wherever a new item needs a supply that does not exist yet. That is why an enquiry is better described by what is happening than by the category you think it falls under.

You do not have to pick correctly. Describe the property and what is happening, and the right category follows from the description.

02Examples

Common jobs and where they sit

Situations people describe, the category each usually falls under, and the guide that explains it.

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Describe the fault, not the category.

Tell us what the property is and what you have noticed. Working out which category that is, is our job.