—Contact
Tell us what is happening
Describe what happens rather than what you think it is. The description is what makes the visit efficient.
Send an enquiry
—Before you send it
What helps, by kind of enquiry
Something has stopped working
Say which room and which socket, light or appliance, whether anything tripped at the board, and whether it happened after rain, a power cut or something new being plugged in.
Troubleshooting guidesSomething new to install
Say what is being added and where, whether there is already a supply nearby, and send the product details if you have chosen one. For larger loads, a photo of the board helps check capacity.
Installation guidesAn apartment, office or shop
Say which building it is and whether the management needs a permit, drawings or set working hours. If you rent, mention whether the landlord has agreed the work.
All electrical guides