—FAQ
Electrical questions, answered plainly
The things people usually want to know before they send a first message, answered without guesswork.
- What information helps describe an electrical fault?
- What happens, what you were doing, whether anything trips and which device, whether it is constant or intermittent, and when it started.
- Do you install and rewire?
- We do electrical work and wiring, including new circuits and replacement of existing wiring. Tell us what is being installed and whether a supply already exists there.
- What photograph should I send?
- A photograph of the distribution board with the cover on, and of whatever is not working. Do not remove the cover to photograph it.
- Is it safe to keep resetting a breaker that trips?
- No. If something keeps tripping, switch that circuit off at the board and leave it off. Repeatedly resetting a device that trips removes the protection it is there to provide.
- Do you do maintenance?
- We do scheduled and reactive maintenance. Useful details are the property type, how many circuits are on the board, and whether there is an existing schedule.
- Which areas do you cover?
- Across Dubai, with the main communities listed on the service-areas page. If your property is not listed, tell us where it is and we will confirm.
- What should I do if there is a burning smell or a hot socket?
- Stop using whatever is plugged in, switch that circuit off at the board if it is safe to reach, and do not use it again until it has been looked at. If there is smoke or visible fire, leave the property and call the emergency services.
- Can I describe a fault without knowing what it is called?
- Yes. Plain descriptions are more useful than technical terms: which room, which switch or socket, what you saw or heard, and what was running at the time.
- I live in an apartment. Do I need permission for electrical work?
- Usually. Most buildings ask for a work permit and set working hours, and tenants normally need the landlord’s agreement. Work on shared systems such as risers, meters and corridor lighting is for the building’s own contractors.
- Should I prepare anything before a visit?
- Clear access to the distribution board and to whatever is affected, move fragile items away from where work will happen, and let the household know if power may be switched off for a while.
- Is it worth labelling the distribution board?
- Yes. A board where every circuit is labelled lets you switch off the right one quickly in an emergency, and saves time on every later job.
- Where can I read more before getting in touch?
- The electrical guides cover common symptoms, wiring, installations, maintenance, safety and choices between options, each with what to check and what to tell an electrician.
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Something we did not cover?
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