—Process
How a job may progress
Every installation is different, so this is the shape a job usually takes rather than a fixed schedule. The order can change, and so can the detail.
- 01
Initial enquiry
The property, and either what is happening or what you want done. A villa, an apartment in a managed tower and a shop each come with different access and permission questions, so the type of property is the first useful detail.
- 02
Understanding the issue
The symptoms in your own words — describe what happens rather than what you think it is. When it started, whether it is constant or comes and goes, and what was running at the time all narrow things down.
- 03
Relevant technical details
Photographs, the board, what has changed recently, and anything that trips or behaves oddly. A photograph of the distribution board with its cover on shows the type of board and its protective devices without anyone opening it.
- 04
Diagnostic or assessment
Establishing what the work actually is before anything is quoted or started. For a fault that may mean testing circuits on site; for new work it means checking the board, the route for cables and what the existing installation can take.
- 05
Installation or repair scope
What will be done, what it involves, and what you need to know beforehand — for example whether power will be off and for how long, whether a building permit is needed, and whether walls or ceilings will need making good afterwards.
- 06
Completion and check
What is verified before the work is handed over, and anything to be aware of afterwards. Keeping a note of what was changed, and updating the labels at the board, makes the next job on the same installation easier.
—NEXT
Start the process
Send the property and what is happening or what you want done. The first step is the same for every job.